Refund & Cancellation Policy
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1. Overview
This policy explains how cancellations and refunds are handled for Novascent's services. It applies to paid project engagements, not to browsing this website itself.
2. Nature of Our Services
We provide custom, project-based professional services (web design, paid advertising, copywriting, marketing automation, and creative design) rather than physical goods or off-the-shelf digital products. Because of this, refund terms differ from typical retail returns.
3. Deposits & Payment
Specific deposit amounts, payment schedules, and milestones for a project are set out in your individual project agreement, not on this website. [Deposit and payment terms to be finalized.]
4. Cancellation by You
If you need to cancel a project in progress, please contact us as soon as possible. Work already completed, and any costs already committed on your behalf, are generally non-refundable. [Specific notice period and terms to be finalized in your project agreement.]
5. Cancellation by Novascent
In the rare case that we need to cancel or are unable to complete an engagement, we will notify you as soon as possible and discuss a fair resolution, which may include a partial refund for work not yet delivered.
6. Refunds
Where a refund is agreed, it will be issued using the same payment method used for the original payment, within a reasonable timeframe. [Specific refund timelines to be finalized.]
7. Changes to This Policy
We may update this policy from time to time. The date below reflects the most recent revision.
Last updated: [Date]